Each queue is separate and does not see what other queues are doing. l.
2011/3/23 Marcos Setim <[email protected]> > Hello, > > I have three queues (F1,F2,F3) with default queue weight and three > agents (A1,A2,A2) with default agent penalty. If the three agents are > busy and tt same time a caller (C1) enter in the queue F1, and after > 20 seconds a second caller (C2) enter in the queue F2. So, few seconds > later, the agent (A1) state comes to availabe. In this case the > asterisk deliveries the caller (C2) to agent (A1), but the in the > queue (F1) caller (C1) waiting time is bigger compared to caller (C2) > of queue (F2). > > How should be the ACD behavior between queues in this case? > How the asterisk distributes incoming calls when the queues and agents > are the same weight/penalty? > > Thanks, > -- Loway - home of QueueMetrics - http://queuemetrics.com
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