Hello,
only the field "periodic_announce" is played, but not according to the
value in "periodic_announce_frequency".
If I set "periodic_announce_frequency" to 10, than still this announce
is played every 25 seconds.
Where does this 25 seconds come from ?
Why is "queue_thankyou" played, even if the field is set to NULL ?
Why is "queue_thereare" and "queue_callswaiting" not playing ??
Kind regards,
Jonas.
On 02/11/2011 12:48 PM, Jonas Kellens wrote:
Hello list,
I'm using realtime queues and noticing that prompts are not played as
expected.
Database :
announce =
queue_youarenext = queue_youarenext
queue_thereare = queue_thereare
queue_callswaiting = queue_callswaiting
queue_holdtime =
queue_thankyou =
queue_reporthold =
announce_frequency= 10
announce_holdtime =
announce-position = yes
periodic_announce =
periodic_announce_frequency =
The only thing that happens is this :
[Feb 11 12:40:01] -- Started music on hold, class 'default', on
SIP/testcorp6-00000000
[Feb 11 12:40:28] -- Told SIP/testcorp6-00000000 in voipq3 their
queue position (which was 1)
[Feb 11 12:40:28] -- <SIP/testcorp6-00000000> Playing
'queue-thankyou.alaw' (language 'nl')
[Feb 11 12:40:29] -- Started music on hold, class 'default', on
SIP/testcorp6-00000000
But I do not hear the position announcement, only the prompt "thank
you" which I don't want by the way.
Am I missing something in my configuration here ? Prompts like
"queue_thereare" are not played, but prompts like "queue_thankyou" ARE
played (which I don't want).
Why ?
Kind regards,
JOnas.
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