However when calls are queued and an agent picks up the call. It just hang up the call.
On the command console it does say the agent "agent 1001 hang up on customers. they must be pissed off". I agreed.
My queues.conf file: [agents] ackcall=no agent => 1001,1001,xx ss
My queues.conf file: [incoming] announce = incoming strategy=ringall musice = default member => Agent/1001 member => Agent/1002
My extensions.conf :
exten => 28,1,AgentCallbackLogin(|@local) exten => 29,1,Queue(incoming)
In order to annonce to agent the correct queue does it have to have a gsm file to playback the name of the queue ie "incoming" in this case?
-- David Kwok
Iaxtel/FWD # 17001813482 ext 1002
smime.p7s
Description: S/MIME Cryptographic Signature
