What version of asterisk are you using and method are you using to login your agents? I recently had this issue with a 1.4.33 install where the agents logged in with agentcallbacklogin. In the end I had to move them away from chan_agent altogether, using dynamic agents and AddQueueMember, which has a parameter for designating a device to keep track of the state for that member. Seems to be working for now.
Thanks, --Warren Selby On Oct 14, 2010, at 10:13 PM, Matt Darnell <[email protected]> wrote: > We have a queue that agents log into through the dial plan. Extension > Sip/101 logs in as Agent/101 > > We have 'ringinuse = no' in the queues.conf file. > > The issue is that when Ext 101 is on a 'non queue' call (they placed a > call, someone called their DID, etc) they still receive queue calls. > > Is there a way to stop this from happening? > > -Matt > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
