Just see what the function returns when the agents are busy. You said in your first post you want to skip the queue if both agents are already on a call. The dialplan I gave was just an example. You will need to modify it to do exactly what you want.
I have asterisk emulating a traditional hunt group but I use the DIAL_STATUS to avoid calling people if they are already on a call. That way I can still keep call waiting enabled on the phones without it frequently bothering end users unless its an urgent internal call. Shariq Khan wrote: > Dear Tarek, > > IN_USE is other then the BUSY status, i want to skip the BUSY agent but > not IN_USE > > -- > Regards, > Shariq Khan > 0333-3501125 > > > > On Wed, Sep 15, 2010 at 4:07 PM, Tarek Sawah <[email protected] > <mailto:[email protected]>> wrote: > > Gareth > > Usualy the queue has the ability to know if the agent is "INUSE" and > skip > them.. you can simply use ringinuse=no to the queues.conf under the > queue > itself or the general section and that's it .. no need for the whole > dialplan.. as you are using SIP members. > Salam > > -----Original Message----- > From: [email protected] > <mailto:[email protected]> > [mailto:[email protected] > <mailto:[email protected]>] On Behalf Of > Gareth Blades > Sent: Wednesday, September 15, 2010 1:46 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Skip Busy Agents/Channels from Queue > > Yes something like this. Note the Execif syntax I have used is for > asterisk 1.6 > > exten => s,n,Set(AGENTSBUSY=yes) > exten => s,n,ExecIf($[${DEVICE_STATE(SIP/1009} = > NOT_INUSE]?Set(AGENTSBUSY=no)) > exten => s,n,ExecIf($[${DEVICE_STATE(SIP/1010} = > NOT_INUSE]?Set(AGENTSBUSY=no)) > exten => s,n,ExecIf($[$AGENTSBUSY = no]?QUEUE(xxx)) > > > Shariq Khan wrote: > > You mean, I need to check the DEVICE_STATUS of both (sip) users > before > > sending the caller into queue, otherwise skip the caller from > going into > > Queue by using ExecIf. > > > > > > -- > > Regards, > > Shariq Khan > > 0333-3501125 > > > > > > > > On Wed, Sep 15, 2010 at 3:16 PM, Gareth Blades > > <[email protected] <mailto:[email protected]> > <mailto:[email protected] > <mailto:[email protected]>>> wrote: > > > > Shariq Khan wrote: > > > Is there a way skip / ignore the member whose status is > busy in > > the Queue. > > > > > > I have two channel member in queue and i have set the peer > limit > > 2 for > > > these members. > > > > > > I want to skip those member who are currently on the call > > (answered to > > > calls) and now their status is busy, if Queue see the busy > status > > caller > > > will not enter in the Queue and go to the next priority. > > > > > > [test-queue] > > > strategy = rrmemory > > > memberdelay=0 > > > timeoutrestart = no > > > joinempty = strict > > > leavewhenempty = yes > > > timeout = 50 > > > member => SIP/1009 > > > member => SIP/1010 > > > > > > sip.conf > > > > > > [1009] > > > username=1009 > > > type=friend > > > secret=XXXX > > > mailbox=779000 > > > context=default > > > host=dynamic > > > call-limit=2 > > > > > > [1010] > > > username=1010 > > > type=friend > > > secret=XXXX > > > mailbox=779000 > > > context=default > > > host=dynamic > > > call-limit=2 > > > > > > > > > > > > -- > > > Regards, > > > Shariq Khan > > > 0333-3501125 > > > > > > > You could use ${DEVICE_STATE(SIP/1009}. Set a variable to > indicate all > > extensions are busy and then a couple of ExecIf calls to > reset the > > variable if either of the extensions state is set to > NOT_INUSE. You > then > > have a variab you can use to decide where to jump to in the > dialplan > > depending on whether both phones are busy or not. > > > > > > -- > > > _____________________________________________________________________ > > -- Bandwidth and Colocation Provided by > http://www.api-digital.com -- > > New to Asterisk? Join us for a live introductory webinar > every Thurs: > > http://www.asterisk.org/hello > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
