bilal ghayyad wrote: > Hi All; > > I would like to use Asterisk for a call center, but really does not know if > Asterisk support the following in a good way: > > 1) Ability to do an inteligent routing, so to route the call to the proper > skill group based on the caller information? > > 2) If I can create skill groups and then the agent will login to this skill > group. > > 3) What about reporting to check the call center performance? How can I get > it? > > 4) To have integration with the CRM, how to be done? Is it using CTI or how? > > 5) Is it possible that agent to login and logout and be ready and not ready? > > Appreciate your kindly advise and help. > Regards > Bilal > > > > > Yes to all 5. Asterisk can do all the above. I would only use ViciDial if you have a very large call center with many campaigns running, it does add another layer of complexity.
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