Hi, I tell you I've made some calls from a land-phone to my IVR in order to avoid the possible poor quality of cell phone's DTMF, and when I called extension 1003 I was connected to extension 1000 again....the same error.
My IVR says "dial 1 to connect to operator or dial the extension in case you know".....and my extension ranges is 1000-1999, so I think it could be a problem that extensions and IVR option start with the same digit: 1. When I'll be at work I'm thinking in modify the IVR speech in order to say "dial 0 to connect to operator.....", and not "dial 1 to connect to operator....", so IVR option and extensions will not start with the same digit. Do you think this may be the problem ??? Thanks a lot and sorry for my interruption. Alejandro 2010/6/17 Danny Nicholas <[email protected]>: > According to this link > http://www.smallnetbuilder.com/content/view/30469/82/1/2/ > > You probably want to make 80 be 120. This is a millisecond delay value, so > the 500 value is a "give it up" proposition; 200 might be doable for your > outliers. > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Alejandro > Cabrera Obed > Sent: Thursday, June 17, 2010 12:08 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] IVR extension dialing error > > OK, now I understand..but just one more question...In the DTMF > settings tab from the GSM gateway manager I have this line: > > Mobile DTMF debounce: 80 (range: 40 ~ 500, default: 80 ) step: 10ms > > What does this setting really mean and do I have to modify the current value > ??? > > Final thanks :) > > 2010/6/17 Zeeshan Zakaria <[email protected]>: >> I once setup a callback system for someone and we had these DTMF issues on >> constant basis, and all the complains were from cell phone users. At that >> time I found out that even my own cellphone would not DTMF correctly from >> certain locations, including my home, but would work perfectly fine from > my >> work location. Probably times of the day matters too, but yes, calling > from >> cell phones does result in DTMF issues, and the reason is that it is just >> the audio signals, which get distorted based on various factors like the >> signal strength, cell tower transmission quality, transcodings, etc. >> >> Zeeshan A Zakaria >> >> -- >> www.ilovetovoip.com >> >> On 2010-06-17 11:25 AM, "Alejandro Cabrera Obed" <[email protected]> > wrote: >> >> Danny, so you say it's a problem of the cell phone and not the >> Astreisk or GSM Gateway ??? >> >> OK, in this case if I call from a fixed phone (not a cell phone) to >> the IVR, the DTMF quality problem will not be present....this may be a >> good test, isn't it ??? Or do you suggest another test I can implement >> ??? >> >> Thanks again >> >> Alejandro >> >> 2010/6/17 Danny Nicholas <[email protected]>: >> >>> The physical location of the phone (access to towers) can vastly affect >>> the >>> quality of DTMF pass... >> >> -- >> Alejandro Cabrera Obed >> [email protected] >> www.alejandrocabrera.com.ar >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocati... >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > > > -- > Alejandro Cabrera Obed > [email protected] > www.alejandrocabrera.com.ar > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Alejandro Cabrera Obed [email protected] www.alejandrocabrera.com.ar -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
