Ted, We've been using Asterisk in-house since 2005, with 100 people connected. We are a call center, making approx 3000 inbound / outbound calls per day 6 days a week. We have interfaces to 90 ISDN lines and SIP providers. We use MOH, voicemail, queues etc etc, and record every call.
Each agent is managed in realtime by our own custom software which was written to link our database application to asterisk using sockets and jabber. It works really well. We have estimated the savings to the company in the region of 750,000 UK pounds since inception. Drop me a line if you want any further info. Julian On 19 April 2010 14:06, Ted Foote <[email protected]> wrote: > I am thinking of moving from a traditional PBX to an asterisk box. Many of > my leadership group are skeptical of asterisk. So I was hoping to find a > call center that is currently using this technology that would not mind > spending some time on a conference call to address some concerns that my > team has. > > > > Thanks > > Ted Foote > > Allied Business Services, Inc. > > 616-741-0437 > > > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
