I know that this is a "feature" but I would like to have the hold music recorded while a person is on hold. So I know the agent put them on hold and not just muted.
I have monitor-join=yes monitor-format=wav in my queues.conf any ideas? Per http://www.asteriskguru.com/tutorials/queues_conf.html "The best part is no recording will be initiated while the people are listening to music on hold" Jason Confidentiality Statement & Notice: This email is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521 and intended only for the use of the individual or entity to whom it is addressed. Any review, retransmission, dissemination to unauthorized persons or other use of the original message and any attachments is strictly prohibited. If you received this electronic transmission in error, please reply to the above-referenced sender about the error and permanently delete this message. Thank you for your cooperation.
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