SugarCRM and the church. This sounds just like a business; one that doesn't like to call itself a business but employees tactics. I suggest providing them with a solid cisco system with 100s of thousands dollars in cost where they will have less money left to do bad things to world. Asterisk is too good for a church :)
On Wed, Mar 31, 2010 at 3:32 PM, Lenz Emilitri <[email protected]> wrote: > We have a lot of clients who run small call centers based on Trixbox, and > seem to be pretty happy with them. Have a look here: > http://queuemetrics.com/manuals/QM_Trixbox-chunked/ > Thanks > l. > > > 2010/3/31 Frank Church <[email protected]> > > On 29 March 2010 21:46, Frank Church <[email protected]> wrote: >> > I have been asked by my church to recommend a VoIP system which can do >> > the following. >> > >> > They do internet radio shows which are sometimes broadcast on radio. >> > >> > They are looking for a system which does the following for about 5 >> > agents, exactly as they have described it. >> > >> > 1. Take incoming calls >> > >> > 2. Put them on hold if there is no one to handle the call immediately, >> > or transfer them to an available agent >> > >> > 3. Take down their details, and number, (if this can be retrieved and >> > saved from the caller id, thats better) >> > >> > 4. Get them to hold on after taking their details if they still want to >> hold >> > >> > 5. Call them back when the backlog is cleared up. >> > >> > I have a fairly good grasp of the hardware and programming part of >> > Asterisk, having compiled it more than a few times and implemented >> > A2Billing phone card and call shop system with it. >> > >> > But the type of software suited to the Call Center side is where my >> > knowledge gap lies. >> > >> > I am looking for solutions based on the usual Asterisk distributions >> > like AsteriskNow, trixbox, elastix etc, whether ready packaged or >> > requiring additional customization. >> > >> > >> > The matter of whether they will use soft phones, or regular phones >> > with headsets is also something to consider. Soft phones with good >> > GUI's may be preferred if more cost effective for them, although my >> > personal preferences are with hard phones. >> > >> > Any recommendations - the ease of software for the end users is the >> > main thing for me, and integration with the database for taking >> > customers details is the main thing for me. One of the distributions >> > with SugarCRM comes to mind here. >> > >> > Sorry for cross-posting, but ready made and commercially supported >> > systems are not ruled out, if they come within their budget. >> > >> > Regards >> > >> > >> > Frank Church >> > >> >> After there response I will go with some of ready made Asterisk >> distributions, then consider to go for a commercial supported versions >> if they do not meet the churches needs. >> >> Thanks >> >> Frank >> > > > > -- > Loway - home of QueueMetrics - http://queuemetrics.com > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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