Hello list, we have been working on a simple dialplan replacement for AgentCallBackLogin. It is not nearly as polished as we hope for, but it should be a working start.
It offers the following features: - Single log-on and log-off, managing queue/agent associations centrally - Agent pause (with pause reason) and unpause - Managed device state - the queue will not try calling members that are busy on other queues or because of other calls - Tracking of the current hot-desk extension - Fully compatible with QueueMetrics (and any other stats parser) - Very compact and easy to expand If you want to test it, you can download it from http://www.loway.ch/c/acbl16-v091216.zip and it should be trivial to install (look for the README file). We would love to hear how it goes. Thanks l. -- Loway - home of QueueMetrics - http://queuemetrics.com
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