They don't want to log in, and they want both to ring if they are free -
this is a very large site, so they need to be contactable at all times.
PaulH
Lenz Emilitri wrote:
> I would have them log on with the mobile when they need it, and log
> off when they don't. When the mobile is not present you would simply
> dial the local extension.
> You could have something like:
> local/1...@agents
> that does something like:
> if ( DBSET(has_mobile) ) {
> dial( Zap/g0/MYMOBILENUM )
> } else {
> dial( SIP/123 )
> }
> and have anothe extension set/reset the has_mobile property in the AstDB.
> You could then call Local/1...@gaents directkly or make it a member of
> the queue (with known issues on some version of *) :-)
> l.
> 2009/9/2 Paul Hales <[email protected]
> <mailto:[email protected]>>
>
>
> A situation where staff want a mobile and their SIP handset to
> share an
> extension - but to make sure the mobile or SIP handset do not ring if
> they are speaking on the other one...
>
> PaulH
>
>
> Lenz Emilitri wrote:
> > It depends on what you want to do to people who are queued; if you
> > want them to be queued, you create a queue with only one member, and
> > have agents log on and log off as necessary; if you don't want
> callers
> > to be queued, likely I would not use a queue but woul dial the agent
> > straight.
> > l.
> > PS. this is quite an unusual requirement, what is it for?
> >
> > 2009/9/1 Paul Hales <[email protected]
> <mailto:[email protected]>
> > <mailto:[email protected] <mailto:[email protected]>>>
> >
> >
> > I have a _very_ specific situation where I need queues to
> work in
> > a very
> > specific manner - I need the queue to only accept one call
> at a time,
> > even though several phones are attached to it.
> >
> > My memory tells me that queues might have even worked this
> way in the
> > distant past (pre 1.0)...but I am willing to be mistaken.
> >
> > Is this even remotely possible?
> >
> > PaulH
> >
> >
> >
> > --
> > Loway - home of QueueMetrics - http://queuemetrics.com
> >
> >
> ------------------------------------------------------------------------
> >
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>
>
>
> --
> Loway - home of QueueMetrics - http://queuemetrics.com
>
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