Hello,
First off to lay the ground work, I’m running Asterisk 1.4.25, which was recently upgraded from 1.2 about one month ago. We are running it on CentOS 4.7, on Dell PoweEdge 1950’s. We are a small MSP(Managed Service Provider) providing Network/Server/Desktop support for companies based out of the Carribean. The problem I’m having is as the subject states deals with MixMonitor and transferring. When a call comes into our system, it is trunked through IAX to another office, and then we do some setting of the callerid name based on the callerid number(so the tech knows what client they are talking to), start MixMonitor to record the call(helps tremendously in a he said she said scenario) and also depending on the time drop the call into the right queue. Then obviously the call is picked up and Bob’s your uncle hopefully the tech can fix the issue. The problem we are running into is when the initial tech cannot fix the issue, or the person needs to speak to someone else. I can see in my CDR records and queue logs where the call is transferred, but the second leg of the conversation is not recorded. I can see on the console and through the logs where MixMonitor stops recording and nothing else is recorded. I’ve posted a bug here, https://issues.asterisk.org/view.php?id=15426, but haven’t heard feedback so I thought to post here. If you want configs I should be able to provide them. Now for some things we have tried: 1. We’ve set the AUDIOHOOK_INHERIT variable however, that does not work. 2. The issue does seem to be limited to MixMonitor and the Queue application, as in testing I setup mixmonitor on my extension dialed it from outside the company(my cell phone) and transferred the call without stopping the recording. This did work fine in 1.2, however, switching to 1.4 seems to have introduced this into our environment. Thank you for any assistance you can provide. Cheers, Darrin Henshaw
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