David @ULC escribió:
Double , Triple and sometime 5 calls
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Many time we face an issue where even if an agent is on Call, another
call comes in.
Sometimes, even if agent hang up the call, call stays back and another
come sin and then both customers can hear each other { which i think
is VERY dangerous Wink }
Also, this thing happens even when we have just 5 agents on a single
server. Sad
I think this may be not asterisk related, because I think it's
impossible for an Agent/ channel type (AgentLogin, not
AgentCallbackLogin) to have more than one simultaneous call, and
moreover, thinking about an "magic" conference between the channels
without meetme is out of mind. Have you considered the trouble is caused
by your telco you are connected with?
On the call center I run this situation is very uncommon, and I don't
see a reason to blame asterisk for that, considering I receive calls
from an old tech MFC/R2 trunk.
Just a thought... please correct me if I am wrong.
Cheers,
Our version is Asterisk 1.2.27
Any Solutions ?
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--
Ing. Miguel Molina
Grupo de Tecnología
Millenium Phone Center
PBX: (+57 1)6500800 ext. 1201
Fax: (+57 1)6500816
Móvil: (+57)3138873587
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