So I'm guessing, I would disable any wrapup on the queue, and then in my
'h' extension pause the agent for a set period of time, with another
extension to unpause the agent if entered?
Or is there a better way to set the pause after the call is over?
Thanks!
--
Regards,
Robert Broyles
Mark Michelson wrote:
Robert Broyles wrote:
Is there a way to override the queue wrapup time on the fly?
I would like to allow a longer wrapup time for my agents, but if they
are already done with closing up the call ticket, I would like them to
be able to dial an extension or something to override the wrapup.
Is there a way to do that?
There's not a way to do that using the wrapuptime of a queue member, but there
are other ways you could potentially take care of this. For instance, you can
pause a queue member once he has finished talking and set a timer so that the
member will automatically become unpaused after a certain time. If the member is
ready to receive calls again before the time has expired, he can dial an
extension to unpause himself.
Mark Michelson
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