It seems to me that we are confusing billing and logging here. Call
billing only really needs the start and finish (like we get now) - but
proper call logging requires all steps.
Do we leave CDR's as they are (for billing purposes) and have a separate
'event' driven log for call logging? Or do we change the CDR structure
to accommodate logging as well?
Personally, a separate 'event' log seems preferable to me as this keeps
existing billing platforms useable. It just means the logging programs
will need to be re-written to look at a new database for events.
I know we have the AMI - but that puts out a lot more information than
is needed for simple logging (and requires something to prune and store
the events in a database of some sort).
Any thoughts?
Andrew Thomas
Technical Services Manager
DataVox Ltd
Saddleworth Business Centre
Huddersfield Road
Delph, Oldham
OL3 5DF
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