Could it be DND? I noticed the other day on my 501 that if I set do not disturb the phone still "rings" -- it is just silent. This could be caused by the configuration, I am unsure.
On Sat, Oct 18, 2008 at 3:16 PM, Bill Michaelson <[EMAIL PROTECTED]> wrote: > I recently sent this email to a user in response to a problem report of > phone calls going to voicemail without the phone ringing. I'm wondering if > I've covered all bases, or whether there is some logical explanation I > haven't considered, and generally what others' opinions/experiences are that > relate. This is an Asterisk system, of course. > ------- > > I looked at the server logs for the phone call missed by XXXX. They > indicate that the call came in at 15:32:25, and was routed to her telephone > at 15:32:32. This timed out after about 25 seconds as it should if > unanswered, and was sent to voicemail at 15:32:58. > > I called BBBBBB and asked her to check the phone display. She told me that > the phone logged an unanswered call at 15:32:32, precisely in accordance > with the server log. > > This leaves two possible conjectures: > > * The telephone, for whatever reason, did not ring in response to > the incoming call signal which it obviously received. > * The telephone ringer was not audible or noticeable to XXXX for > some other reason. > > For the first possibility, I can think of three circumstances that would > cause this: > > * If the handset is slightly ajar, i.e., off-hook, the phone will > make no sound, but log the call. Upon receipt of the message > waiting notification, it will start blinking. Eventually, the > phone reverts to on-hook status by itself even if the handset is > still ajar. > * If the alert code for silent ring is set, the line annunciator > will flash silently to indicate the call coming in. > * If the phone is malfunctioning anything can happen. > > There is no indication that silent ring alert was set, nor is there any > current configuration setting that should cause this. That leaves three > bullet points for us to consider. I can follow up with one: > > I will research this as thoroughly as I can to see if there are any reports > of malfunctions by Polycom IP330 phones that conform to this behavior, or if > there are any other possible explanations for the events that I've > overlooked. > > If you would like to follow up in any other way, let me know what I can do > to help. > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
