We have done this several times for customers with VICIDIAL. I have also seen companies use AGI scripts to enable this kind of application as well. So, yes it is possible.
MATT--- On 8/7/08, bilal ghayyad <[EMAIL PROTECTED]> wrote: > CRM: Customer Record Module which is any kind of application. > > For example, a bank has an application and the agent sit on his PC, when > call come, the application fetched with the customer information based on the > card number which is entered with the IVR, .... > > How the application of the bank was able to fetch the infomation? It was > passing to it from the call center. > > Also another example: when call come to call center, and before call routing > to the proper skill group, then we need to check the data related to caller, > based on these data we determine which skill group need to be routed, how > this to be done? AGI can do? > > Regards > Bilal > > > --- On Thu, 8/7/08, Steve Totaro <[EMAIL PROTECTED]> wrote: > > > From: Steve Totaro <[EMAIL PROTECTED]> > > Subject: Re: [asterisk-users] AGI and Call Center to do CRM integration > > To: [EMAIL PROTECTED], "Asterisk Users Mailing List - Non-Commercial > Discussion" <[email protected]> > > Date: Thursday, August 7, 2008, 6:12 PM > > > On Thu, Aug 7, 2008 at 5:55 PM, bilal ghayyad > > <[EMAIL PROTECTED]> wrote: > > > Hi All; > > > > > > Did anyone used AGI to do te CRM integration in the > > Asterisk call center? > > > > > > If yes, I would like to know the overview to know from > > where to start? > > > > > > Regards > > > Bilal > > > > > > > What CRM? FastAGI to hit a box that has logic to update > > the backend > > DB of the CRM. > > > > Thanks, > > Steve Totaro > > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
