Hi Ed,
Glad to see you figured out your problem. I'm not sure what the
differences are between your config and mine, but maybe this will help
others too.
I add and remove my agents from the queue. So my agents.conf file is
just the presistentagens=yes. Also I just run the command in the dial
plan like below which saved mine items just fine. No configurations in
the queue.conf file for the monitor type.
exten => 852,n,MixMonitor(/mercury/recordings/holding/${UNIQUEID}.gsm|b|)
From there, in the hangup extension, I run a php script to take the CDR
record and the file (rename it of course to
queue-extension-callerid-callid-timestamp.gsm), and place it into the
agents folder and the database for our agents/supervisors to review or
download them.
Kevin
Ed Nunez wrote:
>
> Can anyone give me input on the following issue?
>
>
>
> I have a queue with MixMonitor enabled.
>
> This is also enabled in agents.conf.
>
> On my extensions.conf, I am setting the monitor filename as fillows,
> although I see the filename as desired in the console as I make my
> test call, the system is only using the default file name to save the
> mixmonitor file (agented + uniqueID)
>
>
>
> Agents.conf
>
>
>
> [general]
>
> persistentagents=yes
>
>
>
> [agents]
>
> maxlogintries=3
>
> musiconhold => default
>
> updatecdr=yes
>
> recordagentcalls=yes
>
> recordformat=wav49
>
> urlprefix=http://pbx.netoneint.com/calls/
>
> savecallsin=/var/calls
>
>
>
> agent => 1000,1000,Ed Test1
>
> agent => 1001,1001,Ed Test2
>
>
>
>
>
> queues.conf
>
>
>
> [noi-noc]
>
> monitor-format = wav49
>
> monitor-type = MixMonitor
>
>
>
> member => Agent/1001
>
> member => Agent/1000
>
>
>
>
>
> extensions.conf
>
>
>
> exten =>
> 8484,1,Set(MONITOR_FILENAME=QUEUE-NOC-${CALLERID(NUM)}-${STRFTIME(${EPOCH)
>
> exten => 8484,1,answer
>
> exten => 8484,2,Queue(noi-noc)
>
>
>
>
>
> Console output
>
>
>
> -- Executing [EMAIL PROTECTED]:1] Set("Zap/1-1",
> "MONITOR_FILENAME=QUEUE-NOC-4073844200-Fri Jun 6 15:06:38 2008") in
> new stack
>
> -- Executing [EMAIL PROTECTED]:2] Queue("Zap/1-1", "noi-noc") in
> new stack
>
> -- Started music on hold, class 'default', on Zap/1-1
>
> -- outgoing agentcall, to agent '1001', on
> 'Local/[EMAIL PROTECTED],1'
>
> -- Called Agent/1001
>
> -- Executing [EMAIL PROTECTED]:1]
> Dial("Local/[EMAIL PROTECTED],2", "SIP/1658") in new stack
>
> -- Called 1658
>
> -- SIP/1658-087e7610 is ringing
>
> -- Agent/1001 is ringing
>
> -- SIP/1658-087e7610 answered Local/[EMAIL PROTECTED],2
>
> -- Agent/1001 answered Zap/1-1
>
> -- Stopped music on hold on Zap/1-1
>
> [Jun 6 15:06:40] WARNING[3976]: app_queue.c:3014 try_calling: The
> device state of this queue member, Agent/1001, is still 'Not in Use'
> when it probably should not be! Please check UPGRADE.txt for correct
> configuration settings.
>
> == Begin MixMonitor Recording Zap/1-1
>
> == Spawn extension (numberplan-custom-3, 1658, 1) exited non-zero on
> 'Local/[EMAIL PROTECTED],2'
>
> == Spawn extension (incoming-att, 8484, 2) exited non-zero on 'Zap/1-1'
>
> -- Hungup 'Zap/1-1'
>
> == End MixMonitor Recording Zap/1-1
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------------------------------------------------
>
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--
Kevin Smith
---
Mercury Network
Technical Support
Phone: 989.837.3790
Toll Free: 888.866.4638
www.mercury.net
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