> [EMAIL PROTECTED] wrote: > >> [EMAIL PROTECTED] wrote: > >>> Short of replacing a sound file with a sound file containing only a > >>> short period of silence, is there any way to suppress certain > sounds > >>> from playing during queue processing by configuring for example > >>> queues.conf or other similar files? > >> Which announcements are you trying to not play? > > > > queue-thankyou for instance, to name one. Or any other of the queue-* > > files in general. From time to time it can be convenient to change > the > > exact prompts played (order and contents) due to language differences > > and personal preference of the end-users. > > > > We're doing this now by replacing them with silence but I'm just > > thinking that it would be more elegant to have Asterisk not attempt > to > > play them in the first place. We've also removed the files in some > > instances but that's even worse from my point of view because then we > > get file-not-present warnings. > > The sounds used are configurable in queues.conf. For instance, if you > wanted to change queue-thankyou to play something else, you could add > the line > > queue-thankyou = mythankyoufile > > inside a queue context. Unfortunately, the order the files are played > in is not configurable. If you don't want sounds played at all, then > there are certain options which you can simply not set inside a queue > in order to not have the sounds play. If you don't set a periodic- > announce-frequency, then periodic announcements will not play. > Similarly, if you do not set an announce-frequency, then > position/holdtime announcements will not be played.
Well described and I understand that perfectly. The orignal point however was if it is possible to tell the queue application to not bother with certain announcements. I was hunting for some configuration options that are either not present in the queues.conf sample file or perhaps that I could find this in some totally different file that I may not have thought of already. Not because it's unclear how to replace them (as you described very well) with for instance a file containing very short silence or configure the queue so that they are not applicable (like the periodic announcement), but just to not spend time and resources on playing a file that we would rather not hear. Thank you for your clear reply though, you make an excellent point regarding the existing configuration options. _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
