Vieri wrote: > Hi, > > I setup a queue (number 4050) with one static agent > (extension 4054). > > What I would like is that when someone calls the 4050 > queue and there are neither "dynamic" agents logged in > nor is the static agent 4054 "on-line" then the caller > gets out of the queue and falls into another context > (eg. voicemail or anything). Not "on-line" means that > either the SIP extension 4054 has not registered with > Asterisk or has activated DND. > > I thought that the options joinempty=no and > leavewhenempty=yes would take care of that but if SIP > user 4054 has either DND on or is not registered at > all then when someone calls the 4050 queue, the caller > goes into the queue, hears MOH and the announcement > saying that he/she is in first "position". > Why isn't "the queue" detecting that the static agent > 4054 is actually not there? > Is this behavior normal? > > queues.conf: > > [4050] > announce-frequency=15 > periodic-announce-frequency=0 > queue-callswaiting=queue-callswaiting > queue-thankyou=queue-thankyou > queue-thereare=queue-thereare > queue-youarenext=queue-youarenext > retry=5 > strategy=ringall > timeout=15 > periodic-announce= > monitor-join=yes > monitor-format= > announce-holdtime=yes > context= > eventmemberstatus=no > eventwhencalled=no > joinempty=no > leavewhenempty=yes > maxlen=0 > member=Local/[EMAIL PROTECTED]/n,0 ; set by freepbx > wrapuptime=0 > > extensions.conf: > > exten => 4050,n,Queue(4050,t,,) > > > > There is another option for joinempty that might help you out. The "strict" option will not allow a caller to join the queue if agents are either not logged in, or are logged in but unavailable. The "no" option will only not allow a caller to enter if there are no agents logged in.
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