Mike,

A few things you can try, default administrator password should 0000 by default. Maybe it just needs that entered.

Otherwise, if the phone is being used with Asterisk, there was a bug on an issue like this which may have since been resolved, but non-the- less is documented here: http://voipstore.atacomm.com/Support/KB/ ViewArticle.aspx/27934028032-1-10.htm

Secondly, if this doesn't work, I'd really suggest the simple routine, manufacturer reset followed by the latest stable firmware release upgrade.

Instructions for a factory reset can be found here: http:// voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-9.htm

Hope that helps,

Jessee Holmes
Atacomm / Ataractic Corporation
www.atacomm.com
V: 1-877-700-VOIP
[EMAIL PROTECTED]

Looking for voice over IP products? Visit our VoIP store at http:// voipstore.atacomm.com/


On Feb 21, 2007, at 4:52 PM, Mike Hammett wrote:

A client of mine has a Snom 320. Usually when he comes in each morning, it is asking him for a password. A power cycle brings it back to normal operation. How do I troubleshoot this further?



--Mike







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