The quality issues you describe may not be the fault of the individual phones! The quality of the PSTN connection, and the hardware through which it's connected can play as big a part in this scenario. The quality of the internal network with 50 IP Phones could also be part of the problem.

It sounds like cost is a leading factor in purchasing decisions, so if the same factors applied to building wiring and network equipment, you could have much bigger problems than just the quality of the individual phone sets. Has there been a network study using tools such as Qcheck to determine whether the LAN is capable of handling 50 IP phones?

What about the server on which Asterisk is running? Again, with cost being a factor, is this server capable of supporting the load? Does it have sufficient memory and capacity to run efficiently?

I would evaluate my infrastructure before I spent more money replacing 50 phones. I certainly wouldn't want to be in front of the boss's desk trying to explain why we spent all this money on new phones and the voice quality still sucks!

Good luck!

Zeeshan Zakaria wrote:

Hi all,
I have to buy some IP phones. Previously I have used Grandstream GXP-2000, Budgetone 101 and Linksys SPA-841. I always had problems with sound quality with all of them, and I was always of the opinion that it were the phones which were not good. In GXP-2000 deployment of about 50 phones, some work good, some have sound problems like words missing, clicking sounds when talking, and some don't work at all (probably defective). What good phone are out there which will work perfectly and will not be expensive. Should be $150 or maximum $200.

--
Zeeshan A Zakaria

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