Currently, I send a popup to an agent asking them to accept the call or
not. However, they are complaining that they do not *see* the popup
(it's onscreen for 7 seconds) and I was wanting (have been asked to
provide) a facility where I can "ping" an agents phone before sending
the popup.
This would make them aware that there is a call about to come in.
The best I could come up with so far is a Dial(SIP/Exten,1,g). This
seems to work, but I was wondering if there was another more elegant
mechanism. We currently use Cisco 7960 phones.
Julian.
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