Hi, all currently we have a requirement from our customer. They want to
capture the wrap up time for agent, they want the agents status become
wrap up state automatically after a successful call, and only change
back to available state when the agent send some indication to pabx
server( via dial certain number maybe?). However I check through
queues.conf, agents.conf, can only find a static wrapup time setting,
which cannot fit our customer requirement. Does any one have any work
arounds?
*ps. we use AgentCallbackLogin
Regards,
Liangliang
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
