In my queues, I wanted callers to listen dial tone going, instead of listening the music, to I used option 'r' in queue command. Now it doesn't announce the position of caller and estimated hold time etc. Is this normal for this setting or I am soing something wrong. If I don't use option r and leave queue as it is, i.e. playing MoH, then all announcements work ok.

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Zeeshan A Zakaria
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