Thank you for replying, Dinesh.
Right, if all the cryptic comment I found just refers to the Zaptel
stuff, that isn't a problem. Thank you for the clarification. To
business:
My queue timeout is 240 seconds. My periodic announcement interval is
30 seconds. Queue position announcements are disabled (and anyway they
don't work either - which may be a clue).
After 90 plus seconds in the verbose log example to follow, the caller
hangs up, having heard MoH for the duration and the agent's phone
having been ringing just fine. Any insight about where to proceed next
would be most welcome. Thanks.
This is my queue statement in extensions.conf:
exten => s,n,Queue(hasbean-sales,Hthn|||240)
This is my queues.conf:
[general]
persistentmembers = yes
[hasbean-sales]
strategy = ringall
maxlen=0
announce-holdtime = no
announce-frequency = 0
announce = hasbean/salescall
periodic-announce = hasbean/que
periodic-announce-frequency = 30
joinempty = strict
leavewhenempty = strict
..... and another queue which is identical in all but name.
This is the verbose log from the call:
Jul 26 20:05:13 VERBOSE[16371] logger.c: -- Accepting
AUTHENTICATED call from 193.111.200.135:
> requested format = ulaw,
> requested prefs = (),
> actual format = alaw,
> host prefs = (alaw|ilbc|gsm|ulaw),
> priority = mine
Jul 26 20:05:13 VERBOSE[16371] logger.c: -- Executing
Goto("IAX2/193.111.200.135:4569-4", "hasbean-incoming|s|1") in new stack
Jul 26 20:05:13 VERBOSE[16371] logger.c: -- Goto (hasbean-incoming,s,1)
Jul 26 20:05:13 VERBOSE[16371] logger.c: -- Executing
Answer("IAX2/193.111.200.135:4569-4", "") in new stack
Jul 26 20:05:13 VERBOSE[16371] logger.c: -- Executing
Set("IAX2/193.111.200.135:4569-4", "TIMEOUT(digit)=5") in new stack
Jul 26 20:05:13 VERBOSE[16371] logger.c: -- Digit timeout set to 5
Jul 26 20:05:13 VERBOSE[16371] logger.c: -- Executing
Set("IAX2/193.111.200.135:4569-4", "TIMEOUT(response)=30") in new stack
Jul 26 20:05:13 VERBOSE[16371] logger.c: -- Response timeout set to 30
Jul 26 20:05:13 VERBOSE[16371] logger.c: -- Executing
BackGround("IAX2/193.111.200.135:4569-4", "hasbean/initialmessage") in
new stack
Jul 26 20:05:13 DEBUG[16371] channel.c: Scheduling timer at 160 sample
intervals
Jul 26 20:05:13 VERBOSE[16371] logger.c: -- Playing
'hasbean/initialmessage' (language 'en')
Jul 26 20:05:13 DEBUG[16371] chan_iax2.c: Ooh, voice format changed to 8
Jul 26 20:05:17 DEBUG[16371] channel.c: Scheduling timer at 0 sample intervals
Jul 26 20:05:17 DEBUG[16371] pbx.c: Oooh, got something to jump out
with ('1')!
Jul 26 20:05:22 VERBOSE[16371] logger.c: == CDR updated on
IAX2/193.111.200.135:4569-4
Jul 26 20:05:22 VERBOSE[16371] logger.c: -- Executing
Goto("IAX2/193.111.200.135:4569-4", "hasbean-sales|s|1") in new stack
Jul 26 20:05:22 VERBOSE[16371] logger.c: -- Goto (hasbean-sales,s,1)
Jul 26 20:05:22 VERBOSE[16371] logger.c: -- Executing
Set("IAX2/193.111.200.135:4569-4", "CALLERID(name)=Sales Queue") in
new stack
Jul 26 20:05:22 VERBOSE[16371] logger.c: -- Executing
Queue("IAX2/193.111.200.135:4569-4", "hasbean-sales|Hthn|||240") in
new stack
Jul 26 20:05:22 VERBOSE[16371] logger.c: -- Started music on hold,
class 'default', on IAX2/193.111.200.135:4569-4
Jul 26 20:05:22 DEBUG[16371] channel.c: Scheduling timer at 160 sample
intervals
Jul 26 20:05:22 DEBUG[16371] channel.c: Avoiding initial deadlock for
'IAX2/phil-5'
Jul 26 20:05:22 VERBOSE[16371] logger.c: -- Called IAX2/phil
Jul 26 20:05:22 DEBUG[16371] channel.c: Generator got voice, switching
to phase locked mode
Jul 26 20:05:22 DEBUG[16371] channel.c: Scheduling timer at 0 sample intervals
Jul 26 20:05:22 VERBOSE[16371] logger.c: -- Call accepted by
82.11.45.110 (format gsm)
Jul 26 20:05:22 VERBOSE[16371] logger.c: -- Format for call is (gsm)
Jul 26 20:05:22 VERBOSE[16371] logger.c: -- IAX2/phil-5 is ringing
Jul 26 20:05:56 DEBUG[16371] chan_sip.c: Stopping retransmission on
'[EMAIL PROTECTED]' of Request 102:
Match Found
Jul 26 20:06:03 DEBUG[16371] chan_sip.c: Auto destroying call
'[EMAIL PROTECTED]'
Jul 26 20:06:56 DEBUG[16371] chan_sip.c: Stopping retransmission on
'[EMAIL PROTECTED]' of Request 102:
Match Found
Jul 26 20:06:57 DEBUG[16371] chan_iax2.c: Immediately destroying 4,
having received hangup
Jul 26 20:06:57 VERBOSE[16371] logger.c: -- Stopped music on hold
on IAX2/193.111.200.135:4569-4
Jul 26 20:06:57 DEBUG[16371] channel.c: Scheduling timer at 0 sample intervals
Jul 26 20:06:57 DEBUG[16371] chan_iax2.c: We're hanging up IAX2/phil-5 now...
Jul 26 20:06:57 VERBOSE[16371] logger.c: -- Hungup 'IAX2/phil-5'
Jul 26 20:06:57 VERBOSE[16371] logger.c: == Spawn extension
(hasbean-sales, s, 2) exited non-zero on 'IAX2/193.111.200.135:4569-4'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '"Sales Queue"
<07798614850>'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '07798614850'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is 's'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is 'hasbean-sales'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is
'IAX2/193.111.200.135:4569-4'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '(null)'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is 'Queue'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is
'hasbean-sales|Hthn|||240'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '2006-07-26 20:05:13'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '2006-07-26 20:05:13'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '2006-07-26 20:06:57'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '104'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '104'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is 'ANSWERED'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is 'DOCUMENTATION'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '(null)'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '1153940713.6'
Jul 26 20:06:57 DEBUG[16371] pbx.c: Function result is '(null)'
Jul 26 20:06:57 DEBUG[16371] chan_iax2.c: We're hanging up
IAX2/193.111.200.135:4569-4 now...
Jul 26 20:06:57 DEBUG[16371] chan_iax2.c: Really destroying
IAX2/193.111.200.135:4569-4 now...
Jul 26 20:06:57 VERBOSE[16371] logger.c: -- Hungup
'IAX2/193.111.200.135:4569-4'
Jul 26 20:07:00 DEBUG[16371] chan_sip.c: Auto destroying call
'[EMAIL PROTECTED]'
Jul 26 20:07:57 DEBUG[16371] chan_sip.c: Stopping retransmission on
'[EMAIL PROTECTED]' of Request 102:
Match Found
Jul 26 20:08:00 DEBUG[16371] chan_sip.c: Auto destroying call
'[EMAIL PROTECTED]'
Quoting Dinesh Nair <[EMAIL PROTECTED]>:
On 07/26/06 14:58 Phil Jordan said the following:
Before I get round to posting my configs for critique, is this a
BSD port issue? I see stuff around on the net re the BSD port, to
the
no, it isn't a BSD port issue. many people run asterisk from ports with
ACDs without any problems. in your situation, you'd probably need to
provide more information (CLI verbose output, for starters) before
someone can give you a more accurate solution.
effect that there are some issues with Asterisk applications which
are related to timers. What exactly is meant by that please? Is
that what
the zaptel-bsd drivers have the ztdummy timer and they're in ports and
subversion. look for zaptel-bsd in the wiki.
--
Regards, /\_/\ "All dogs go to heaven."
[EMAIL PROTECTED] (0 0) http://www.openmalaysiablog.com/
+==========================----oOO--(_)--OOo----==========================+
| for a in past present future; do |
| for b in clients employers associates relatives neighbours pets; do |
| echo "The opinions here in no way reflect the opinions of my $a $b." |
| done; done |
+=========================================================================+
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