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Hello,
I have been asked if it is possible for recorded
calls to be flagged with a decriptive title automatically and
filed.
The application is a third party call center
operation, where certain customers that engage the call center want
all calls recorded and then a submission of call
samples at the end of the calling period. This is being done
by hand at the moment.
I fully expect that I will have to write something
to accomplish this, but thought I would poll you all to see if
a) Someone has done this
already.
b) If not (a), is there anything that might
be adapted to do this job.
c) If not (a) or (b), then some pointers on
where I should start.
Any thoughts, questions, or pointers would be
greatly appreciated.
Thanks in advance,
Patrick W. Foster
Haverhill, MA 01835
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