On 5/4/06, Arnar Birgisson <[EMAIL PROTECTED]> wrote:
Hi there,
I'm looking into developing an in-house switchboard application. Does
anyone here know of a way to control a hard-phone from such an
application.
For example, the attendant forwards a call with another one in queue.
Once the first call has been forwarded (by keyboard shortcuts or
dragging-n-dropping) - she presses a button (on the computer) to
answer the waiting call.
Now, if the switchboard application embeds a soft-phone, I can figure
out how to do this. But suppose the attendant is using a hard-phone
(since it's more reliable) with a headset - can she do the above
things without having to press any of the phones buttons?
Wouldn't this require the application to somehow control if the phone
is off-hook or on-hook? Is there some other way I'm not seeing and/or
has someone here implemented similar stuff?
Could I possibly keep an open channel in Asterisk to the attendants
phone, and bridge that with whatever channel requested by the
switchboard application? I have found some mention of this, bridging
channels, in the mailing list archives, but not in the AMI
documentation. Is this maybe something that's still only on the svn
trunk?
I have done something similar using a modified Flash Operator Panel
and a phone with autoanswer capabilities (polycom 501), while the
operator is using a headset. Then you can use standard manager actions
to redirect calls to the operator. Regards,
--
Nicolás Gudiño
Buenos Aires - Argentina
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