It works very well, but has one major flaw: the calls that get to the queue will be distributed using the queue´s strategy (random for example), but the calls that goes directly to the extensions before being queued go in a static order (roundrobin without memory) and so they will overload the first person.
You may want to use the Random cmd to distribute the calls if the queue is empty. http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Random . Make sure you increase the percentage as you go. Ex with 10 agents: First position: 1/10 chances Second : 1/9 Third : 1/8 And so on until the last agent picks up for sure if nobody else has. Mike _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
