If the agent logs in as an agent thast is a member of the queue, then if that agent is in multple queues they will only get one call at a time, regardless or how many queues they are members of. (I hope you were able to follow that!!)
In regards to the two phones. 1 WHY?! 2 DO both devices conect to Asterisk, and if so WHY two phones? 3 Why PSTN and SIP? 4 Did I ask you about why you have two phones??? Alex > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Kristian Marcroft > Sent: Tuesday, April 11, 2006 11:07 AM > To: [email protected] > Subject: [Asterisk-Users] Agent with multiple phones in > multiple queues > > Hey Everyone, > > I have a fairly simple question I guess, though I currently > don't know how to solve it. > At the moment every Agent in a queue has 2 Phones, a PSTN and > a SIP Phone. > How would I be able to limit calls to an agent, that if he > has a caller on one phone and another call is forwarded into > the queue, this agent is "busy"? > > Some Agents are also in two or more queues, so the phones of > the Agent shouldn't be ringing when he/she is already on one > of these phones. > > Thanks > Kristian Marcroft > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
