On 3/27/06, Dov Bigio <[EMAIL PROTECTED]> wrote: > > Hi, > > I have the following requirement.. after a customer is answered by a Queue, > I want him to be redirected to another extensions, where an IVR would answer > and ask for his opinion about the analyst who just solved his issue. > > Is there a way to redirect him automatically, or do I have to ask my agents > to manually transfer the users to this IVR extension? >
If the agent hangs up it's going to signal termination of the call, so they would currently need to transfer out to an extension prior to moving on. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
