I think your requirements are different to ours. I need each agents phone to
ring for a given period of time, once. Once each agent has been tried once, the
caller should drop out of the queue. I can't set the queue timeout to 0... we
don't want people to be stuck in the queue forever, or even for more than a few
minutes if all the agents are busy on other calls.
I don't think automatically logging an agent out is a good idea. I think it's
better to have a short ring time for each. A limitation of Asterisk (ohoh, I
hope no one reads this bit) is that it can't provide visual feedback back to
the agent's phone about their status. If they where to be automatically logged
out, they'd never know.
You know, this would all be quite simple if Queues seem to work the way the
docs implied. I can't understand why the timeout passed to the Queue() command
doesn't seem to work. I've given it values of 200,300 and it aborts way before
that. I've seen it ring 4/6 agents with a timeout of 30, and 6/6 agents with a
timeout of 15 (both well below 200 and 300). It also doesn't seem to go to the
next step in the dialplan. I've also seen where it sends CHANUNAVAIL back to
the dial plan on the CALLING server (one server calls another via IAX who then
executes the Queue()), even after the call was answered. What's up with that?
All in all, it seems completely flaky, and I'm waaay past frustrated.
Doug
-----Original Message-----
From: Joe Dennick [mailto:[EMAIL PROTECTED]
Sent: Thu 3/23/2006 11:17 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Cc:
Subject: Re: [Asterisk-Users] Tearing my hair out with Queues
Queues don't process the dial-plan, period. When you pass a call to a
queue, it's either going to be answered by an available agent, or stay
in the queue until the queue time-out has been reached. As you have
already seen, the agent time-out value will automatically log out an
agent who doesn't answer a call within the time-out period. Once that
happens, the queue tries the next available agent. I've got the queue
time-out set to 0 (meaning it never times out) and the agent time-out
set to 20 (rings an agent for 20 seconds, which is usually about four
rings). That way if there is a call in the queue, but no agents are
logged in, one can log in and take the call. We use the Flash Operator
Panel to identify who is logged in, and how many calls are in the queue.
I have found, however that not using the agent time-out is bad because
the queue continues to send a caller to the same agent, even though that
agent isn't at his/her desk to answer the call. Automatically logging
that agent out allows the call to be passed to the next available agent.
Douglas Garstang wrote:
>I don't see why I'd be getting CHANUNAVAIL. As I said, all the agents
are logged in and are in astdb and 'sip show peers'.
>
>I just had another go, I passed a timeout of 300 to the Queue()
command and set timeout=30 in queues.conf for the queue. The Queue timed out
after TWO minutes (120s) and only rang 4 of the 6 agents (30s each). It also
then did not continue execution at the next priority in the dial plan.
>
>I also tried with a timeout of 300 passed to Queue() but a timeout of
15 in queues.conf. It rang ALL 6 agents for 15s each. This is well below the
queue timeout of 300s, but at this point it stopped, and didn't continue at the
next priority in the dialplan.
>
>See what I mean?
>
>If I go and change some timeouts around, the behaviour becomes equally
screwy, but for a different reason.
>
>Yeah I saw that link earlier today.... based on the results I'm
getting it isn't much help,
>
>Doug.
>
>
>
> -----Original Message-----
> From: CC Jay [mailto:[EMAIL PROTECTED]
> Sent: Thu 3/23/2006 10:32 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Cc:
> Subject: Re: [Asterisk-Users] Tearing my hair out with Queues
>
>
> "300" is the maximum time a call can be placed in a queue,
after that, next priority will be executed.
> "15" is the time each agent will be rung before * tries the
next agent.
> "CHANUNAVAIL" happens since Queue rings Agent/xyz, Agent/xyz in
turn tries to ring SIP/abc but cannot find it, hence...
>
> BTW, you may find this helpful:
http://www.oinko.net/astrecipes/index.php?n=118
>
> Cheers
>
>
>
>
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>
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