<snip> > and the user had forgotten > to log out of the > queue all calls go to this agent that is no longer > connected to the > system. I have tried training and retraining but I > need some way to fix > this. </snip> Well you can do what some did here a while back. If you forget to log off, each time it costs you $25.00 from your paycheck. Look and see how fast they will remember.
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