Hi all, I have had quite a few customer complaints about attended transfer cutting off callers.
The problem is when reception is busy she doesn't always wait for someone to answer the call, however hanging up a ringing transfer on attended also hangs up the caller. I have checked the scripts I don't *think* this is a dial plan error but if anyone has this working correctly on Asterisk 1.2.1 I will certainly look again. Personally I (and all the customers I have spoken to) consider this to be incorrect behaviour and not how legacy PBX's function. Retraining users to know the difference between blind and attended transfer and their corresponding actions keys is one solution however I think it's a very poor one and still prone to error, especially when the error is cutting off a customer. For a start it's a large undertaking (3 receptionists but on a weekend any of the 15 sales staff may pickup the main incoming number if busy) but the biggest problem is how do I explain to a customer that this amazing cutting edge VOIP PBX cant do something that their 10 year old phone system can :) We do have 85% Snom 360's in this particular dealership so have switched to using the phones attended transfer but this isn't my preferred solution. If anyone has any ideas to fix this that would be hugely appreciated, or just a comment on whether this is expected behaviour. Thanks again Alex --------------------------------------- Alex Barnes Engineering Support Ubiquity Software --------------------------------------- Information contained in this e-mail and any attachments are intended for the use of the addressee only, and may contain confidential information of Ubiquity Software Corporation. All unauthorized use, disclosure or distribution is strictly prohibited. If you are not the addressee, please notify the sender immediately and destroy all copies of this email. Unless otherwise expressly agreed in writing signed by an officer of Ubiquity Software Corporation, nothing in this communication shall be deemed to be legally binding. Thank you. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
