Since not all of our operators are going through asterisk I can't switch
over to using asterisk. I agree that it is a much better system to
record the calls at the server, but thats just not an option. The call
recording software we use now is too integrated into our message taking
system not to use. Also the operators just make one 8 hour phone call
into our message taking system to get their "remote audio" so asterisk
would just record that as one long call, which won't work either. Anyone
have any other ideas.
Michael Sampson
Information Systems Manager
Customer Contact Services
[EMAIL PROTECTED]
952-936-4000
Dean Collins wrote:
Asterisk has call recording capabilities built in. it will offer you far
more functionality than what you currently are using (better control,
archiving and ability to export to third party analysis).
I suggest you do some research on this area of asterisk capability and
then suggest to the call centre manager you migrate this functionality
to asterisk.
Cheers,
Dean
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Michael
Sampson
Sent: Friday, 6 January 2006 9:38 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Recording Calls at the phone
I work for a call center and we are looking at using asterisk to have
our operators take calls. Our message taking software records all the
calls on the operators computers. Right now we use these recording
controls from radio shack that plug in between the wall jack and the
phone and plug in via a 1/8 inch stereo connector to the mic input on
the computer. If I buy an IP phone I can't do that. I could get an FXO
adapter and regular phones, but I'm looking to get as little equipment
as possible. Radio shack makes a recording control that plugs in to a
2.5 mm headset jack, but it takes batteries so thats not going to work
Does anyone else do something similar? Does anyone have any ideas about
what producs/setup would work for this.
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
