On 12/30/05, Douglas Garstang <[EMAIL PROTECTED]> wrote: > Is it possible to record calls for specific ACD Agents? > > >From looking at queues.conf and agents.conf, it appears that all calls for a > >specific queue can be record, or all calls for all agents can be recorded. > > I'd like to be able to specify that calls for a _specific_ agent are > recorded. Case in point is a new staff member that a supervisor wants to > monitor. Anyone know if it's possible? >
Are you using AgentCallBackLogin ? If so, just setup a MixMonitor in the dialplan right before dialing the agent at the extension that you defined in AgentCallBackLogin. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
