> We've contact Grandstream support, but they cannot help. Now > we want to send devices to Grandstream for repair but they on > longer reply mail!
This is where a good reseller is worth their weight in gold. Unless you're buying massive quantities of the things (in which case a failure of 2 is pretty good by my standards) you're unlikely to be dealing with Grandstream directly anyway. Go back to the reseller who sold you the phones and get *them* to deal with Grandstream. FWIW, we've got 4 sites with GXP2000s, probably a total of 50 phones now, out of which 2 have had issues - one had a dodgy power connector that meant the slightest movement would power cycle the phone, the other had a dodgy off-hook button (phone wouldn't always clear down properly). All in all, even on my relatively small sample size, that's an acceptable failure rate. In both cases, I phoned our distributor, informed them of the fault and they had a courier deliver replacement phones to us the following day, and collected the offending phones at the same time, all at no cost to us or our clients. > GXP-2000 was very buggy on attended call transfer, and the > problem resolved only after upgrading using latest firmware. > Overall GXP is OK, but customer support is terrible. Stay > away from them! What issues are you having with attended call transfer? In recent months I've gone through a fair number of GXP2000 firmware versions and I can't say any of them have had a problem with attended transfer. Regards, Chris -- C.M. Bagnall, Director, Minotaur I.T. Limited This email is made from 100% recycled electrons _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
