You can configure Asterisk to log an agent in/out of an ACD Queue with
AgentCallBacklogin, AddAgent etc, just like with any other phone. The Polycom
themselves don't seem to display any sort of visual indicater that an
appearance is logged in/out however, which is dissapointing. I'm sure you could
write an AGI script to fire upon dialling of a number that could play a sound
file indicating as such.
-----Original Message-----
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Mon 12/19/2005 7:43 PM
To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial
Discussion
Cc:
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 12/18/05, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Hello,
>
> Polycom ip soundpoint support ACD login/logout .
> Can we configure asterisk with polycom ACD support?
>
Like the Park button functionality that was recently "figured out"
here with Polycom phones, I'd bet ACD login/logout functionality is
probably also able to be done with Asterisk. It's just a matter of
understanding what the phone is sending and what it's expecting back
for correct interoperability.
--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
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