Service Level is defined as the percentage of calls answered within x seconds. A typical service level target would be 80% of all calls answered (meaning delivered to an agent) within 20 seconds of being queued.
Bill Hunt Stroudwater Contact Point 207 347 8080 x219 877 870 1234 Toll Free www.stroudwater.com "Realize the Value of Customer Contact!"TM This e-mail is intended solely for the person or entity to which it is addressed and may contain confidential or privileged material. Any duplication, dissemination, action taken in reliance upon, or other use of this information by persons or entities other than the intended recipient is prohibited and may violate applicable law. If this e-mail has been received in error, please notify the sender and delete the information from your system. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Johann Sent: Wednesday, November 30, 2005 5:18 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Queues and Servicelevel I'm curious what the service level is for and how it is set. When you run "show queues" on the CLI you see something like the following: a_queue has 0 calls (max 1) in 'roundrobin' strategy (0s holdtime), C:0, A:0, SL:0.0% within 300s No Members No Callers I don't see any mention in the wiki or documentation about it. Seems like someone applied and patch and never documented what it did... Anyone got any info to share? It doesn't appear to be applied to the queue_log in anyway so it is of only use during realtime... --johann _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
