On Nov 15, 2005, at 7:38 AM, <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote:
Hallo all,
I've a question regarding the agent concept of asterisk. If I login
an agent
(using AgentLogin), this agent is directly ready to receive calls.
From the most other ACD-systems I know that an agent first logs
into the
system and then has to set himself ready to receive calls. So the most
common agent states are login, ready, not ready, wrapup and logoff.
How is ready/notready/wrapup implemented in asterisk?
Well, Asterisk 1.2 implements agent pause, so paused/unpaused would
correspond to not ready/ready.
Wrapup is handled as a fixed time in the the queue setup for
Asterisk. You define wrapuptime=xx as a number of seconds. Asterisk
then waits that long before considering the agent to be available.
Tom
--------------------
Tom Rymes
Cascade Link Systems
www.cascadelinksystems.com
(603) 375-1414
"Intelligent technology solutions for small businesses."
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