maybe just have a 'first line' TS that's vitual, if that does become an option.

lord, knows that's been done before.

Mark Spencer wrote:

May I ask the reason for the Tech Support person needing to be in
Huntsville? Wouldn't it be simple to have the person "Virtually There"
with Asterisk?



I thought about that. In principle they could be anywhere, but in practice, it's often more productive when people are together and you can just tap on someone's shoulder and ask them a question, or get together and brainstorm.

Mark

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