Have you tried the "PauseQueueMember" application in the dialplan ?
If the agent makes an outbound call, before the dial() call
PauseQueuemember - and UnPauseQueuemember when the call is complete. The
system should not then send any agent calls through, but all other calls
(direct / internal) should come through.
This is in 1.2b1 and CVS-HEAD.
HTH
Julian.
Tom Rymes wrote:
I don't know how to make this happen, and I don't even think it is
really possible given the current Queue app, but this would be a very
nice feature to have. The queue shouldn't pass a call to an agent if
they are already on a call from the queue, but an incoming call from
another internal extension, or even a DID ought to be able to get through.
Consider this a feature request?
Tom
On Oct 15, 2005, at 10:04 PM, J Thomas wrote:
One of my friends is facing this problems and I could not find any
solution to that. Hence this post.
In her Asterisk PBX, she has programmed about 10 agents, and strategy is
rrmemory. Everything works fine. When an agent has received an ACD call,
another call is not presented to him as long as he is on the ACD call.
However when an agent has made an outgoing call, he is still presented
another ACD call when his turn comes. This results in unnecessary delay
in answering that call.
Taking out call waiting is not an option, as an agent can also get a
direct dialed call, and he should be able to pick up that call even when
he is on another call.
Is there a way so that a busy agent (whether busy because of an incoming
call, or outgoing call) is not presented another ACD call?
Thanks,
-- jt
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