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Greetings fellow list members,
It seems like a lot of
people have been having trouble getting indicators working on the Snom
phones, myself included. Recently I was able to get the "desktop"
functionality of sipsak to work on my Snom320, and I thought I would share what
I could with the list. For those not familiar this will replace the
standard display when you are not on a call (normally showing the registered
extension) with a text message of your choosing. Our intent is to update
this when our agents log into, and out of, queues. This will give a visual
indicator for agents and supervisors in our call center as to whether or not the
phone is logged in, which is a large concern for us, and probably any call
center.
For the record I tried this with a Snom360 also and
could not get it working.
1. Setup the phone in Asterisk as
normal
2. Get and install sipsak. It can be
found at http://sipsak.org/ (can be on any
machine on your network, we used a Fedora Core 3 machine for this).
3. In the Snom320 Configuration, under
the "SIP" tab of your extensions line (Line 1 for me) make sure "Support
Broken Registrar" is set to "on"
4. In the Snom320 Configuration,
under "Advanced" make sure "Filter Packets from Registrar" is set to
"off"
5. In the Snom320 Configuration, under
"Advanced" under "Network identity (port):" set it to "5060" (you
might be able to use a different port in here and in the sipsak command,
but this is what worked for me.
6. Reboot the phone (just to be sure the settings
take)
Then use the following sipsak command:
sipsak -vvv -M -O desktop -B "Test Msg" -r 5060 -s
sip:[EMAIL PROTECTED]
where:
"Test Msg" is the message you
want displayed. To turn the message off just set it to empty string
("").
5060 is the port, you could try
another port here if you set your phone to another port under
"Advanced"
6670 is the extension of the
phone
192.168.51.251 is the IP of the
PHONE, not the Asterisk server. It does not appear that you can use the IP
of the Asterisk server.
You can get a list of phones with IPs using the
Asterisk command "sip show peers". Our intent is to build a simple
database matching extension to IP and then execute sipsak commands from a
script, probably in the manager API, when agents log in and out that will
update the phone display accordingly.
I hope this is helpful to some of you.
Franklin Webb
InterMedia Marketing Solutions
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