Hi,

 

I am getting the following error when I attempt to listen to voice messages by dialing 9999 (I can hear nothing):

 

--Executing VoiceMailMain (“SIP/2092-6918”, “2092”) in new stack

--Playing ‘vm-password’ (language ‘en’)

WARNING: app_voicemail.c:4922 vm_authentication: Unable to read password.

 

I read in previous posts that this may be to do with the dtmf settings and have set both (asterisk and BT100) to info. This has not helped. My phones register with SER (port 5060) and use Asterisk for voicemail (port 5064).

My configs are below along with my BT100 settings:

 

;Grandstream BT100

 

SIP Server:                    x.x.x.x:5060

SIP User ID:                  2092

Authenticate ID:             2092

Name                            2092

 

SER then forwards to port 5064 of Asterisk.

 

;sip.conf

 

[general]

bindport=5064

bindaddr=0.0.0.0

disallow=all

allow=ulaw

allow=alaw

allow=gsm

srvlookup=yes

canreinvite=no

autocreeper=yes

nat=yes

 

[2092]

type=friend

username=2092

canreinvite=no

context=from-sip

mailbox=2092

host=dynamic

nat=no

dtmfmode=INFO

disallow=all

allow=alaw

allow=ulaw

 

;extensions.conf

[general]

static=yes

writeprotect=yes

 

[from-sip]

exten => 2092, 1, Dial (SIP/2092, 20)

exten => 2092, 2 , Voicemail (u2092)

exten => 2092, 102, Voicemail (b2092)

exten => 2092, 103, Hangup

 

exten => 9999, 1, VoicemailMain(${CALLERIDNUM})

 

;voicemail.conf

[general]

format=wav

 

[from-sip]

2092 => 2092, 2092, emailaddress

 

Has anyone any inkling as to what the cause could be?

 

Many thanks,

Aisling.

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