I would go with an ATA like the SPA-1001 and an analog set that mets your requirements. That's more than likely going to be your best bet.
On 8/16/05, Michiel van Baak <[EMAIL PROTECTED]> wrote: > On 16:01, Tue 16 Aug 05, Colin Stefani wrote: > > I have a call center where we're looking at converting it from a > > traditional PBX w/ digital phone "agent" sets (keyless phones) that have > > headsets to a SIP based environment. > > > > I am having trouble finding anything on the market that resembles this > > in the VoIP world. > > > > For reference, we're currently using Inter-Tel Agent Sets, which are > > basically a digital phone with out any keypad, buttons or handset, just > > a line input and a headset jack. I need the equivalent. > > > > I know the first thing you think is why don't you use the agent's PC as > > the VoIP client and do a softphone, however I need to protect the caller > > from getting cut off should the PC crash/die/etc. While paranoid it's > > something where a regular endpoint like an ATA or SIP phone would be the > > best option. > > SIP phones and ATA's can die too. > * can die too > heck even your power can go down (hurricane, terrorist > attack, etc, etc) > > A properly configured pc with a softfone can be as stable as > a normal phone, it all depends what the users are doing with > it (I have had bad experience with pc's where users can > install their own stuff etc). > I have a workstation with an uptime of over 500 days. This > email was written on it. > > The problem will be the 'without keyped, buttons or > handset'. I'm not aware of a SIP device that has only a line > button and a headset and nothing else. > Judging on the setup you outlined, the agents are not able > to transfer the call to admin/other_user/parking_slot. They > are only able to receive calls, and that's all. > > If so, you can create them as 'user' only in sip.conf > That way they are only able to receive calls, but not make > calls. The interface to * is something you choose. > Of course phones/ATA's are less error-sensitive as pc's, > cause you can configure them. Just make sure noone can guess > the username/password for the ATA/phone config interface. > > Hope this helps, > -- > Michiel van Baak > http://michiel.vanbaak.info > [EMAIL PROTECTED] > GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D > > "Why is it drug addicts and computer afficionados are both called users?" > > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
