mattf wrote:
What kind of call center: inbound, outbound or both?
It will be inbound 90%+ as I only need 2 seats for outgoing.
how many lines per agent will you have?
one line per agent.
what kind of trunks will you be using?
Don't know yet. I am open for options and basically I don't want it to
be bandwidth or process hungry.
do you need to tie into an existing database?
No.
do you want screen-pops?
YES.
Let me know if you have any more questions.
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