Craig wrote: >Greetings, > >We installed a number of SPA-841 in a office environment, originally >firmware was 0.9 something and the audio in the headsets worked really >well, with virtually no muting of received audio. > >When I first upgraded a couple of the phones to 3.1.2 the headset audio >went to crap, muting incoming audio with any sort of background noise in >the room. Speaker phone is totally useless (any sort of room >noise-including incoming audio mutes the speaker) so I disconnected the >internal microphone and just use the speakerphone mode as a monitor for >off hook dialing. > >Recently upgraded to the new release of 3.1.3 didn't make the headset >audio any better (but also didn't seem to make it any worse as some >people on the list seem to have observed) > >We where using the couple of units with 0.9 something for the >telephonists with headsets, but the phones crashed a number of times & I >had to update to the latest firmware now their headsets are pretty much >un-usable. > >I was going to make up an adapter to hook the headset through the >handset port as handset audio doesn't seem to go through the same muting >problems, but this sort of defeats the purpose of having a simple phone, >with speaker (monitor) mode, handset and headset modes built in. > >Suspect if the put in an option to turn off the audio muting for the >headset it would fix our problem, but we are probably going to have to >bite the bullet and put a couple of Cisco 7960 in for the headset >wearers. > >cr > > > Wow! This is all very interesting. I had a SPA-841 for about a few days. When I first got it, the headset port worked fine. A few days later it was like the headset port mic connection didn't work anymore. That and the handset mic was problematic, like what you and others have been describing. I sent it back for a refund. Now I wonder if it upgraded its firmware by itself (I didn't do it manually), which would explain why it worked fine in the first place, but then stop working properly.
I now have a Polycom 501 on my desk. It's a beautiful phone. The audio quality is the best I've heard in a phone, both from the handset and the speaker phone! I haven't tried the headset port yet, since it's an RJ-11 style, and I only have the 2.5 style headset. I'd be interested to know if the 30x has the same audio quality. I would highly recommend the Polycom to anyone looking at a high-quality VoIP phone. - Dan _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
