Based on the code in the commit message and other experience with call
centers Ring No Answer will pause an agent in a queue if they fail to
answer a call. For example if I log into a queue and then get up to goto
the washroom and a call comes to my phone and I fail to answer it will
pause me in that queue so I don't miss anymore calls.-Evan North Antara wrote: > What, exactly, does rna stand for? > > After looking a second and third time, I see that it must means "ring no > answer"... Any chance you can add a comment which explains this? :) > > -------- Original Message -------- > > Author: bweschke > Date: Wed May 24 19:11:30 2006 > New Revision: 30152 > > URL: http://svn.digium.com/view/asterisk?rev=30152&view=rev > Log: > Make sure we catch all the instances where a member didn't answer the > call sent to them rather than just on a timeout after a dial attempt and > some minor code cleanup/reuse. > > > Modified: > trunk/apps/app_queue.c > > Modified: trunk/apps/app_queue.c > URL: > http://svn.digium.com/view/asterisk/trunk/apps/app_queue.c?rev=30152&r1=30151&r2=30152&view=diff > > ============================================================================== > > --- trunk/apps/app_queue.c (original) > +++ trunk/apps/app_queue.c Wed May 24 19:11:30 2006 > @@ -1659,6 +1659,23 @@ > ast_mutex_unlock(&qe->parent->lock); > } > > +static void rna(int rnatime, struct queue_ent *qe, char *membername) > +{ > + > + if (option_verbose > 2) > + ast_verbose( VERBOSE_PREFIX_3 "Nobody picked up in %d ms\n", > rnatime); > + ast_queue_log(qe->parent->name, qe->chan->uniqueid, membername, > "RINGNOANSWER", "%d", rnatime); > + if (qe->parent->autopause) { > + if (!set_member_paused(qe->parent->name, membername, 1)) { > + if (option_verbose > 2) > + ast_verbose( VERBOSE_PREFIX_3 "Auto-Pausing Queue > Member %s in queue %s since they failed to answer.\n", membername, > qe->parent->name); > + } else { > + if (option_verbose > 2) > + ast_verbose( VERBOSE_PREFIX_3 "Failed to pause Queue > Member %s in queue %s!\n", membername, qe->parent->name); > + } > + } > + return; > +} > #define AST_MAX_WATCHERS 256 > > @@ -1677,6 +1694,10 @@ > struct ast_channel *winner; > struct ast_channel *in = qe->chan; > char on[256] = ""; > + long starttime = 0; > + long endtime = 0; > + > + starttime = (long)time(NULL); > > while(*to && !peer) { > int numlines, retry, pos = 1; > @@ -1792,6 +1813,9 @@ > if (in->cdr) > ast_cdr_busy(in->cdr); > do_hang(o); > + endtime = (long)time(NULL); > + endtime -= starttime; > + rna(endtime*1000, qe, on); > if (qe->parent->strategy != > QUEUE_STRATEGY_RINGALL) { > if (qe->parent->timeoutrestart) > *to = orig; > @@ -1804,6 +1828,9 @@ > ast_verbose( VERBOSE_PREFIX_3 "%s is > circuit-busy\n", o->chan->name); > if (in->cdr) > ast_cdr_busy(in->cdr); > + endtime = (long)time(NULL); > + endtime -= starttime; > + rna(endtime*1000, qe, on); > do_hang(o); > if (qe->parent->strategy != > QUEUE_STRATEGY_RINGALL) { > if (qe->parent->timeoutrestart) > @@ -1831,6 +1858,9 @@ > } > ast_frfree(f); > } else { > + endtime = (long)time(NULL); > + endtime -= starttime; > + rna(endtime*1000, qe, on); > do_hang(o); > if (qe->parent->strategy != QUEUE_STRATEGY_RINGALL) { > if (qe->parent->timeoutrestart) > @@ -1872,20 +1902,8 @@ > } > ast_frfree(f); > } > - if (!*to) { > - if (option_verbose > 2) > - ast_verbose( VERBOSE_PREFIX_3 "Nobody picked up in %d > ms\n", orig); > - ast_queue_log(qe->parent->name, qe->chan->uniqueid, on, > "RINGNOANSWER", "%d", orig); > - if (qe->parent->autopause) { > - if (!set_member_paused(qe->parent->name, on, 1)) { > - if (option_verbose > 2) > - ast_verbose( VERBOSE_PREFIX_3 "Auto-Pausing > Queue Member %s in queue %s since they failed to answer.\n", on, > qe->parent->name); > - } else { > - if (option_verbose > 2) > - ast_verbose( VERBOSE_PREFIX_3 "Failed to pause > Queue Member %s in queue %s!\n", on, qe->parent->name); > - } > - } > - } > + if (!*to) + rna(orig, qe, on); > } > > return peer; > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > svn-commits mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/svn-commits > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-dev mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-dev _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-dev mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-dev
