We are using Asterisk 1.2 and have a TDM 400P installed with 2 FXO ports – each of these is plugged into a separate PSTN line with its own phone number. We have everything configured pretty well, but one strange issue is occurring which I’m hoping you can shed some light on. We use call forwarding from the PSTN provider (Verizon) when we are going to be away. In order to turn on call forwarding, we grab an outside line and dial *72 and then the # we want to forward to. To disable call forwarding we dial *73. After we have forwarded our calls through Verizon, when a call rings at the forwarded line, we get a single ring in Asterisk before the call is forwarded. This behavior is expected as it happened with the old phone system. However, Asterisk doesn’t seem to drop that channel after that call rings in and it will remain in the “Off Hook” state until pulling out the phone line and plugging it back in to Asterisk. Is there a reason for this?
Asterisk (and the associated TDM400 drivers) will not answer that ringing line unless you have something in your config that tells it to answer. That could range from having an "answer" statement in your dialplan to an improperly configured ivr, and possibly incorrect zapata.conf parameters.
Without knowing what those sections of zapata.conf and extensions.conf look like, its anybodies guess what might be wrong.
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